Contact information

This page provides the legal identification and contact details required by Article 10 of Spanish Law 34/2002 (LSSI-CE) and gives you the information you need to reach us about your order, a return, or any other matter.

Legal Holder

Oneforon is a trade name of Daniel Fernández Noáin, an individual entrepreneur registered in Spain. Our official identification number is NIF 53873891W. Our registered business address is Carrer del Plom 8, Barcelona, Spain. All legal correspondence should be addressed to this location.

Customer Support

The fastest way to reach us is by email at focus@oneforon.com. We reply to messages within two business days, Monday to Friday, excluding Spanish public holidays. You can also call us at +34 681 118 066 during business hours. When contacting us about an order, please include your order number to help us assist you faster.

Returns

If you wish to return a product, please contact us by email at focus@oneforon.com before shipping anything back. We will reply with confirmation, the current returns address, and shipping instructions. Returns sent without prior confirmation may not be processed. The full procedure, conditions, and refund timelines are described in our Refund Policy.

Press and Partnerships

For press inquiries, collaboration proposals, wholesale, or any business matter that is not order-related, please email focus@oneforon.com with the subject line "Press" or "Partnership" and we will route your message accordingly.